Privacy Policy

This Privacy Policy explains how FaxQuik collects, uses, discloses, and retains information when you use the FaxQuik iOS app, website, and fax delivery services (collectively, the “Service”).

Information we process

Depending on how you use the Service, we may process:

• Fax destination and assigned fax numbers.
• Documents, images, cover-page text, and other content you choose to fax.
• Delivery records, timestamps, page counts, and fax status information.
• Apple transaction identifiers, product identifiers, and subscription status used to verify purchases and provide paid features.
• A device identifier, IP address, and limited technical records used for session security, abuse prevention, reliability, and diagnostics.
• Information you provide when requesting support.

How we use information

We use information only as reasonably necessary to:

• Prepare, transmit, receive, store, display, and delete faxes.
• Verify purchases, apply page allowances, and manage subscriptions.
• Assign and maintain fax numbers for eligible Plus and Pro subscribers.
• Prevent fraud, spam, misuse, and unauthorized access.
• Provide support, troubleshoot failures, and improve reliability.
• Comply with applicable legal obligations and enforce our Terms.

Service providers

We use trusted service providers for payment processing, fax transmission, telephone numbers, application hosting, private document storage, and network security. They may process information only as necessary to provide these services and must protect it appropriately. We do not sell your personal information or fax contents.

Where fax information is stored

FaxQuik uses secure cloud service providers to operate the Service, store fax records, and temporarily store private fax documents. Fax documents are not intended to remain in cloud storage indefinitely and are removed according to the schedule below or sooner when you delete them. Limited records may be retained when reasonably necessary for security, fraud prevention, disputes, tax, or legal obligations.

Document retention and deletion

Documents sent using the complimentary first-fax offer are scheduled for removal after 24 hours. After that, the recipient number is reduced to its last four digits. The limited Free Fax delivery receipt is permanently deleted after 14 days. Documents sent with Send Once or the 7-Day Send Pass are deleted 7 days after sending, and their delivery records are deleted after 30 days. Documents sent or received with Plus or Pro are deleted 30 days after the applicable fax date, even if the plan remains active, and their delivery records are deleted after 90 days. Paid destination numbers are reduced to their last four digits when the documents expire. You can delete a fax sooner, subject to limited security, operational, tax, dispute, or legal retention requirements. Deleting a fax from the app removes it from your accessible history and removes its associated stored content.

Assigned fax numbers

A Plus or Pro subscriber’s assigned fax number remains active through the paid subscription period, including any applicable Apple billing grace period. When that entitlement expires, FaxQuik releases the number to its telephone provider. The number may be reassigned and may not be available if the subscriber returns later. Releasing a number is separate from the document-retention schedule described above.

Security

We use administrative and technical safeguards designed to protect information, including authenticated sessions, private document storage, signed webhooks, and encrypted network transport. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Medical information

FaxQuik may be used for personal documents when you have the right and any required consent to send them. Do not use FaxQuik to transmit protected health information (PHI) on behalf of a healthcare provider, health plan, healthcare clearinghouse, or their business associate. FaxQuik is not currently designed for HIPAA-regulated use.

Your choices

You can delete individual fax records or choose Delete My FaxQuik Data in the app. Download any fax documents you want to keep before deleting your data. Deleting all FaxQuik data removes your fax records and stored documents and releases any assigned fax number. You can manage or cancel a subscription through Apple. Deleting FaxQuik data or the app does not automatically cancel an Apple subscription. We may retain an irreversible, non-readable anti-abuse marker and its redemption date to prevent deletion or reinstallation from resetting the one-time free fax. This marker does not contain fax content or a readable device identifier.

Children

FaxQuik is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this policy as the Service changes. The updated date above identifies the latest version. Material changes may also be communicated through the app or website.

Contact

For privacy questions or data requests, use the contact information on our Support page.