Straight answers for sending, receiving, plans, purchases, and the occasional fax machine on the other end.
Do not use FaxQuik to transmit protected health information (PHI) on behalf of a healthcare provider, health plan, healthcare clearinghouse, or their business associate. FaxQuik is not currently designed for HIPAA-regulated use.
Yes. You can send personal documents when you have the right and any required consent to share them. Carefully confirm the recipient’s fax number. Documents are stored privately only for the applicable retention period and can be deleted sooner from the app.
Your first fax is free for up to 3 pages to any of our 10 supported destinations. Choosing a paid plan starts that plan’s included allowance, and an unused free fax is forfeited rather than converted into credits. The free-fax document is scheduled for deletion after 24 hours, the recipient number is reduced to its last four digits, and the delivery receipt is deleted after 14 days.
The first free fax and paid plans can send to Australia, Brazil, Canada, France, Germany, Japan, Mexico, the Netherlands, New Zealand, and the United States.
Open Send, enter the destination fax number, scan or choose a document, review every page, and tap Send Fax. Delivery updates appear in Activity.
FaxQuik Plus and Pro include your own U.S. fax number. Monthly subscribers receive an automatically assigned number, while annual subscribers can choose an available U.S. number by area code. Incoming documents appear in Inbox after they are received and securely stored. One-time Send Passes do not include receiving.
Not currently. FaxQuik provides U.S. fax numbers for receiving, but you can send faxes to every supported international destination listed in the app.
Send Once is $2.49 for 5 outbound page credits that never expire. The 7-Day Send Pass is $5.99 for up to 50 outbound pages during 7 days. Both are one-time purchases and do not renew automatically. Plus includes 300 combined sent and received pages each month; Pro includes 500. Monthly Plus and Pro include an automatically assigned U.S. fax number. Annual Plus and Pro let you choose an available U.S. number by area code.
You can buy Send Once more than once; every purchase adds 5 Page Credits to the same balance, and those credits never expire. Page Credits remain on your account when you upgrade. A 7-Day Send Pass completes when you use its 50 pages or its 7 days end, whichever comes first. After it completes, saved Page Credits are available for sending. You can also buy another pass; passes do not renew automatically. Plus and Pro use their included allowance before Page Credits.
Plus and Pro page allowances reset every month, including with annual billing. Unused subscription pages do not roll over. Page Credits purchased through Send Once are separate and remain available until used.
Open Settings, choose Plans & Purchases, then tap Change Plan. Choose Plus or Pro and Monthly or Annual, then confirm with Apple. Apple shows when the change takes effect. An upgrade can start right away; a downgrade normally takes effect after the current paid period. Page Credits purchased through Send Once stay on your account.
Open Settings, choose Plans & Purchases, then tap Restore Purchases while signed in to the Apple Account used for the original purchase.
Open Settings, choose Plans & Purchases, then Manage Subscription with Apple. Canceling stops future renewals but does not immediately remove paid access. Your number remains available through the paid period and a short retention window. After release, the same number may not be available if you subscribe again. Deleting FaxQuik does not cancel an Apple subscription.
Apple processes payments and decides refund eligibility for App Store purchases. Once a fax has been submitted and delivered, transmission resources have been used. If a fax fails, its reserved page allowance or Page Credits are restored. To request a refund for an App Store purchase, visit reportaproblem.apple.com, sign in with the Apple Account used for the purchase, and select FaxQuik. Canceling a subscription only stops future renewals. If Apple approves a refund, the refunded purchase’s remaining FaxQuik benefits are removed.
The receiving fax machine can take several minutes to respond. Check Activity again shortly. If delivery fails, verify the fax number and try again.
Swipe left on an Inbox or Activity item and choose Delete. Free Fax documents are deleted after 24 hours and receipts after 14 days. Send Once and 7-Day Send Pass documents are deleted after 7 days and receipts after 30 days. Plus and Pro documents are deleted after 30 days and receipts after 90 days. You can delete any fax sooner.
Download any fax documents you want to keep first. Then open Settings and choose Delete My FaxQuik Data under Privacy & Data. This permanently deletes your fax documents and activity and releases your fax number. Send Once credits are not restorable after deleting FaxQuik data. A non-readable anti-abuse marker may remain so deleting data does not reset the one-time free fax. It does not cancel an Apple subscription; use Manage Apple Subscription separately to stop renewal.
Include your iPhone model, iOS version, and the approximate time of the issue. Never email a document containing sensitive information.